Pontins Brean sands warning
Posted on June 27th, 2008 in Featured, Travel news -
If your considering a holiday with Pontins at Brean Sands, then be advised that :-
- You will need to take disinfectant room cleaner with you, before you pack anything else…
The next shock is the accommodation, picture run down garden sheds and you will not be far wrong. (Note they don’t actually show you the run down accommodation on the Pontins Brean sands web site) Pontins holidays at Brean sands Somerset
Be warned you will be treated like you don’t matter. We checked in at 4pm yet you have to vacate by 10am on the day of departure. Which make the disgusting state of the room’s all the more annoying…
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We sent our very own mystery shopper to Pontins Brean sands on a Monday to Friday break. The report makes disturbing reading…
- First you had the riduclous farce of collecting your room keys where you have lines of holidaymakers lining up, as if they are waiting at an airport check in.
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The keys are supposed to be sorted by surname hence the lines, however this plan would have worked if they did not have the camp idiots sorting out the keys, not helped by the odd individuals in the wrong Que…
- This took from 4pm to 4.45 pm and off we trudged to the room where we were met with stained and dirty paint work, filthy carpets, filthy and mouldy windows, mattresses covered in God knows what, this took us over an hour too clean up.
- The whole camp site has that run down look of poor repair and maintenance with rotting wood work on the chalets all too apparent
When we complained to the Management their response was total disinterest no apology or shock horror, all we got was we will send someone round later, they never came…
Not the start you want from your holiday break, after checking with other holidaymakers around the site this seems to be the norm so you have been warned…
Next we have the family rip off the drinks machines in the pool area are selling cans of Coke ect for £1.30 Chocolate bars for £1.20 with the “no change lite lit up” all week even after we pointed this out..
Good Points
- The only good points of the Pontins Brean Sands complex are the Car parks plenty of spaces and the Grass areas, finally your are with within 300 yards of the Beach at Brean, there are no shops nearby the beach so take everything with you.
- The Beach is OK but the sea is a chocolate brown color not very inviting due to Mud banks just of the surf line
Would we go again certainly not, unless you like spending a week or so in something that should have been demolished years ago..
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July 24th, 2008 at 2:03 pm
I can only assume from the spelling and grammer contained in this article that the author is not a journalist. Commenting on standards of work at another business when your own standard of work is this low almost redefines the term irony.
July 24th, 2008 at 2:32 pm
Dear M Rogers
Strangely we sell holidays and are not journalists the spelling is fine.
However I notice that you do not dispute the factual content, such as the disgusting state of the accommodation, the run down complex, how ironic as you appear to work for Pontins pehaps at brean sands.
August 19th, 2008 at 7:50 pm
I can only speak on my experience of going to Brean Sands twice in the last 18 months with 3 young children. True the accommodation is basic and you do have to queue for your key but this is a minor inconvenience when placed in the contexted of a holiday where young children are entertained all day long. Standards of cleanliness are not as absymal as previously stated and staff were always helpful. I would advise people to visit Tescos which is 5 miles away from the camp as the on site shop has limited choice and is more expensive. As the original person states it is very close to a beach where myself and my family have spent many enjoyable hours. To summarize Pontins Brean Sands is an affordable family holiday not the grimy death trap that has been portrayed.
August 23rd, 2008 at 11:06 pm
We cams back from Brean Sands on friday (a day early). We were upgraded to a “Club Class” 10 seconds after inspecting our chalet. This was actully WORSE. Window’s so dirty light was lucky to penetrate them, heaters hanging from the wall, the bathroom resembled an untidy pig sty, the toilet smeared with excrement and other “things”, matresses stained and ripped, carpet soiled and stained, vegetation growing in the bedrooms, silverfish infestation. If Mrs S Hawkins obviously enjoys staying in a place like this I wonder what her house is like?