Review sites under fire

Posted on March 28th, 2008 in Featured, Holiday comparison Holiday reviews in doubt

We have been saying this for years. The end, it seems, could be nigh for those cheeky hoteliers who pretend to be customers on TripAdvisor Holidays-uncovered, holidaywatchdog and other review sites and write themselves glowing reviews.

As of April 6, Brussels will be banning such underhand activities as the EU’s Unfair Commercial Practices Directive comes into force, making commercial blogging, or flogging as it’s known, an offence.

In a recent survey most UK holiday makers said “they would rather make their own minds up than follow the views of people they didn’t know (and therefore, by implication, could not trust)”. see also Holiday reports

The new law includes two categories of unfair commercial practise - misleading practices and aggressive practices. Whether a practise is deemed unfair will be judged in light of the effect it has on the average consumer’s consequent decision to purchase.

The law means companies, no matter how small (and that includes sole traders), will not be able to post online themselves or pay anyone else to post reviews or blogs about their own companies that are misleading.

The law comes into force at a time when the public are beginning to make their disapproval about flogging heard.