Kiss flights travel advice – charge back

If you are affected by the collapse of KISS flights then our travel advice, if you are yet to fly is to contact your credit or debit card company for an immediate charge back refund..

You will also be entitled to a refund from the civil aviation authority but this will take time, several months in fact.

The problem for you the travel consumer is this:-

Kiss flights generally sold flights and not so many package deals, so in most instances you would have been sold a flight and then had the accommodation tacked on or Dynamic packaging, this means that the flight is ATOL protected but the accommodation is not.

So unless you can get another flight you are still liable for the cost of the accommodation and you will not get a refund from the CAA.

Advice for Flight Options / Kiss Flights customers who are currently overseas.

The CAA will ensure that ATOL-protected customers are able to fly home as planned; they should therefore arrive at the airport in time to check-in for their flights home as normal.

In order for customers to determine whether they are ATOL protected or not, they should check that they booked a flight with Flight Options / Kiss Flights. To do this, customers should check the invoice/receipt received at the time the booking was made and paid for.

After 22:00 this evening (17/08/2010) ATOL-protected Flight Options customers who are currently abroad and experiencing difficulties should contact the CAA for more information on 0044 161 444 5811. Those with forward bookings requiring general advice about refunds under the ATOL scheme should go to the CAA website or can contact the CAA on 0844 571 7262.

Chargeback
Chargeback is a process that allows you to reverse a transaction if you are unhappy with the item received or if the compnay has gone bust or you do not receive the goods or items if your credit or Visa debit card has been used fraudulently.

Chargeback is not enshrined in law like section 75 of the consumer credit act or CCA, but is part of the Visa Scheme Rules, which participating banks subscribe to.

It applies to all Visa debit cards, and can also be used for Visa credit card purchases where section 75 is not applicable – for goods costing less than £100 for instance. It also covers prepaid Visa cards and Visa Electron purchases.

MasterCard operates an equivalent scheme, but this only applies to MasterCard credit card payments, not to purchases made with a Maestro debit card. American Express does not offer a chargeback scheme.

When can chargeback be used?
Like section 75, chargeback can be used in cases of goods not arriving, arriving damaged, arriving not as described, or where the merchant has ceased trading.

Claims must be addressed to the bank that provides your Visa debit card or your credit card, which in turn will put in a request to the merchant’s bank. As a result, you should still get your money back from the merchant’s bank, even if the merchant has ceased to trade.

Flight Options traded under the following names:Africa Options
America Options
Canada Options
Caribbean Options
Dubai Options
Elgouna Options
Elgouna Villas and Apartments
Flight Options
Florida Options
Florida Owners Club
Golf Options
Holidayops.com
Kiss Flights
Kiss Holidays
Orlando Villas Direct
Sportops.com
Travel Options Direct
Travelplus